Privacy Policy

Introduction

Venetian Chocolates ("Rolling Hills Chocolate", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have, when you visit or make a purchase from our website (the "Site").

By using our Site, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide to Us

• Contact details — name, email address, phone number, and shipping/billing address.
• Order information — products purchased, order history, and subscription preferences.
• Payment information — processed securely by our third-party payment gateway; we do not store your full card or UPI details on our servers.
• Communications — messages you send us via our contact form, email, or phone for wholesale, gifting, or support enquiries.

Information Collected Automatically

• Device and usage data — IP address, browser type, pages visited, and time spent on the Site, collected via cookies and similar technologies.
• Cookies — small files used to remember your cart, preferences, and to understand how visitors use our Site. You can disable cookies in your browser settings, though some features may not work as intended.

How We Use Your Information

• To process, pack, and ship your orders, including monthly subscription boxes.
• To communicate with you about your orders, enquiries, and customer support requests.
• To send newsletters, offers, and updates about new releases — only if you have opted in, and you may unsubscribe at any time.
• To improve our Site, products, and overall shopping experience.
• To detect and prevent fraud, and to comply with applicable legal obligations.

How We Share Your Information

We do not sell or rent your personal information. We only share it with:

• Service providers — payment gateways, courier and logistics partners, and email/SMS service providers who help us fulfil orders and communicate with you.
• Legal authorities — where required to comply with a legal obligation, protect our rights, or ensure the safety of our customers.

Data Security

We use reasonable administrative and technical safeguards to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

• You may request access to, correction of, or deletion of the personal information we hold about you.
• You may opt out of marketing emails at any time using the unsubscribe link in our newsletters.
• You may disable cookies through your browser settings.

To exercise any of these rights, please contact us using the details below.

Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us.